FREQUENTLY ASKED QUESTIONS

  • What happens if I want to leave the village?
    • You may decide to leave the village for a number of reasons – health, family, circumstances change.

      When you leave, you become entitled to a return on the money you paid for your loan license. The return will vary depending on the property, the length of time that you have resided in the property, current market factors. This will be clearly outlined in your contract.

  • What if I can’t make up my mind?
    • You can visit the village of your choice as many times as you like and do not be afraid to ask as many questions as you feel is necessary to get all of the information that you require – talk with the Village Manager, the salesperson, other staff and most importantly, speak with other residents.

      Many villages offer you the opportunity to visit the village through the week and over the weekend, where special events are being held. Take this opportunity to take in the atmosphere and surrounds of the village, as well as talk to our existing residents.

  • What is the responsibility of the Village Manager?
    • The Village Manager is responsible for the day to day operation of the village and is the point of contact for all residents; they will be able to help with any queries or concerns you may have.

  • Can I have family and friends stay over?
    • Of course! This is your new home. You can have family or friends visit or take short stays with you whenever you wish!

  • Can I bring my pet?
    • We recognise that pets are an important part of your lives. In a lot of our villages well-mannered pets are very welcome. You can ask your consultant when you enquire at one of our villages.

  • Are there any other costs in addition to the Maintenance Fee?
    • It is your responsibility to pay for electricity, telephone and contents insurance for your unit.

  • How is the maintenance fee determined?
    • The maintenance fees are determined in consultation with the residents. Maintenance fees are generally set annually.

  • How much will it cost me ongoing, to live in the retirement village?
    • Once you have purchased your accommodation in your chosen village, there are also maintenance fees.

      Our retirement villages are resident funded villages. This means that residents contribute to the costs associated with the day-to-day and ongoing management and maintenance of the village. This is an effective way of ensuring that facilities and services, that would normally be out of reach of most people, are available.

      As a resident, you will be required to pay a monthly maintenance fee, which covers the running costs of the village e.g. day-to-day village management and administration, general village maintenance, building insurance, security costs and gardening.

      The maintenance fee generally also includes a contribution to a fund that is used for major maintenance and repair of the retirement village’s capital items, ensuring that there are always sufficient funds available to cover repair and maintenance works.

      Personal services are available at selected villages, and the charges for services supplied are billed individually, on a user pays basis.

  • What Payment Options are available to me?
    • Choosing to live at one of the Karidis Retirement Villages means you have access to our innovative Retire Assist options. Simple, sensible financial solutions that reduce or eliminate any shortfall in finding the entry fee to one of our villages. We have a broad range of financial support options that have been developed to meet the needs of anyone who wants to move into a retirement lifestyle property. Every family’s financial needs are different – please call us today on 1300 796 311 so that we can offer you a tailored solution.

  • How does government legislation protect the rights of village residents?
    • Retirement Village legislation regulates the retirement village industry and ensures that residents of retirement villages have rights specifically pertaining to them. Legislation is State enacted and you should discuss with your solicitor the specific provisions applicable in your State. Areas of interest include: regulation of service fees, termination arrangements, methods of dispute resolution and the right to be actively involved in the management of the village. Compliance with legislation is a pre-requisite for accreditation.

  • How much does it cost to enter a retirement village?
    • The cost of your accommodation unit is determinable on many different factors, including location of the village, size and type of accommodation, services and facilities available, and market factors.

      You are required to “buy into” the village, which is the amount of money you are required to pay the operator of the village in return for a right to reside, which allows you to reside in the accommodation unit at the retirement village of your choice and enjoy the services and facilities available.

      This is a common tenure scheme, and is called a loan/license arrangement. This is quite similar to a lease; however it is not registered with the Titles Office.

      The loan/license arrangement means that you purchase a loan license at the current market value of the home, agreed at the time of acquiring. What you are purchasing is the right to reside and use the home, rather than buying the title of the home. This license then provides you with the right to occupy the home and the right to live in it, and reside in the village community.

      You are protected by relevant state legislation.

  • What can I expect to receive as a resident of a retirement village?
    • Security, companionship, less worry with household maintenance and more time to enjoy leisure pursuits are just some of the many reasons people decide to move to a retirement village. Our retirement villages can offer you all of the above along with a number of services and use of facilities.

      You can expect to receive day-to-day village administration and management, consisting of staff experienced with the retirement village sector; general village maintenance and gardening.

      Many villages also offer residents the use of a number of community facilities such as a community centre or clubhouse, pool, landscaped gardens, library, gymnasium, spa, craft/activities rooms, and games rooms. You are able to use the communal facilities as often as you like. Some villages also have user pays services such as beauty salons, specialist consulting rooms (e.g. podiatry) etc.

  • What exactly is a Retirement Village?
    • A retirement village is a community of accommodation – independent living units and/or apartments, and facilities designed to cater to the needs, services and lifestyle choices of people who are 55 years of age or older. A retirement village is not a hostel or nursing home!

Phone: 1300 796 311 Fax: +08 8231 0374
49 Angas Street, Adelaide, South Australia 5000 Australia